Terms of Service

1. Agreement to Terms

By accessing or using NoBusyWork's website (nobusywork.ai) and services, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Description of Service

NoBusyWork provides an AI-powered virtual employee platform for small businesses. Our service automates client communication across SMS, web chat, email, and messaging platforms. The AI employee handles lead capture, appointment booking, FAQ responses, follow-ups, and review requests on behalf of your business.

The AI operates based on knowledge base content and settings you configure. You are responsible for the accuracy and appropriateness of the information provided to the AI.

If you provide a phone number and expressly opt in, NoBusyWork may send customer-care text messages related to your request, onboarding, appointments, and service updates. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel. Consent is not a condition of purchase.

3. Account Registration

To use our services, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

4. Subscription Plans & Billing

NoBusyWork offers monthly subscription plans. By subscribing, you agree to:

• Pay the applicable fees for your selected plan and any active add-ons
• Charges are billed monthly in advance on the anniversary of your subscription start date
• All fees are in US dollars and are non-refundable except as described in Section 5
• We may change pricing with 30 days' written notice; your continued use constitutes acceptance

5. Cancellation & Refunds

You may cancel your subscription at any time.

• Cancellation takes effect at the end of your current billing period
• You retain access to services until the end of the paid period
• No partial refunds are issued for unused time within a billing period
• If you cancel within 14 days of your first subscription, we offer a full refund (satisfaction guarantee)

6. Acceptable Use

You agree not to use our services to:

• Send spam, unsolicited messages, or violate anti-spam laws (CAN-SPAM, TCPA)
• Harass, abuse, or harm any person through AI-generated communications
• Misrepresent the AI as a human when legally required to disclose AI usage
• Transmit malware, viruses, or any destructive code
• Violate any applicable local, state, national, or international law
• Use the service for any illegal, fraudulent, or deceptive purpose

7. AI Disclaimer

Our AI employee is a tool that assists with business communication. Important disclaimers:

• The AI may occasionally produce inaccurate or inappropriate responses
• You are ultimately responsible for reviewing and approving AI-generated communications sent on your behalf
• The AI does not provide legal, medical, financial, or professional advice
• We recommend configuring escalation rules for sensitive topics so conversations are routed to a human
• AI responses are generated based on the knowledge base you provide; incomplete or outdated information may lead to incorrect responses

8. Intellectual Property

You retain ownership of all content you provide to the platform (knowledge base, business information, branding). We retain ownership of the NoBusyWork platform, software, and technology. We may use anonymized, aggregated data to improve our services.

9. Data Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Limitation of Liability

To the maximum extent permitted by law, NoBusyWork shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or in connection with your use of our services.

Our total liability for any claim arising under these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. We are not liable for downtime caused by:

• Scheduled maintenance (with advance notice)
• Third-party service outages (cloud providers, LLM APIs)
• Force majeure events
• Your internet connectivity or device issues

12. Termination

We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or fail to pay applicable fees. Upon termination, your right to use the service ceases immediately. You may request a data export within 30 days of termination.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

14. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or a notice on our website at least 30 days before taking effect. Your continued use of the service after changes take effect constitutes acceptance of the revised Terms.

15. Contact

For questions about these Terms, contact us at [email protected].